Before buying an RPG Show wig I spent a lot of time on the internet (mostly GOOGLE and lurking in the drama filled “Hair Forums”) researching and watching TONS of YouTube videos and really trying to get a feel for the company. After careful consideration, I decided to take the plunge.
This is my story. (I am in no way affiliated with RPG show other than being a paying customer.)
When I was looking to purchase I had not really seen a full out complete and total EXPERIENCE!!! So I am going to write my ENTIRE experience… so…this will be a LONG post…so beware!
Thursday March 8, 2012:
I went online (using my iPhone) and purchased a stock wig=
Model number ELS119-S
Length: 14 inch
Lace color Medium Brown
Cap Type: Full lace Glueless cap.
The cost was $328. I paid through my pay pal account.
Immediately I received an order confirmation email.
Friday March 9, 2012 (one day after initial order)
I send an email asking whether I would be receiving an ETA of when my wig will arrive?
Ten minutes later, I received an email stating that they have started the process and I will receive an email with a tracking number shortly.
Monday, March 12th, 2012 (two business days after initial order, 4 physical days):
I sent an email asking for the tracking number for my order.
I received another email stating that they take 5 business days and my order may ship out next week.
Thursday March 15th , 2012 (five business days after initial order, 7 physical days)
I go on to the RPGSHOW Face book website and notice that there are several ladies complaining about not receiving a tracking number….
So, I immediately get nervous. I go into insane Google lady. I google “rpgshow issues”, “rpgshow complaints”, “rpgshow customer complaints”….finally I get a link to a consumer complaints website that was posted on the same day….come to find out. The manufacturer of the glueless cap was backordered (a situation I am EXTREMELY familiar with being that I work in the pharmacy drug field- Manufacturer isn’t able to meet the demand = customer suffers= distributor (RPGShow) looks bad). The website also had a statement from RPGshow promising that the glueless caps were back in stock and would be shipping immediately.
I was HIGHLY disappointed that RPGShow couldn’t just email me and tell me that. So I wrote a post on their Facebook wall letting them know I was pissed at them…. A customer will less anxious if the just KNOW the situation.
Saturday March 17th, 2012 (seven business days after initial order, 9 physical days)
I get a response to my FaceBook post that my product has shipped and that they sent me an email.
I check my email, nothing from RPGShow.
Sunday March 18,2012 (since this was Sunday I will still consider it Seven business days after initial order)
I respond on Facebook as letting them know that I have not received any emails from them
Monday, March 19, 2012 (eight business days and 12 physical days after I ordered my unit)
I get an email with my tracking number.
I track the package and SURPRISE it was already here in California… should be shipped today.
***When I got home IT was there!!!